If a client is in no better position after getting our help than they would have been without it, then we have failed. By doing business with us, policyholders will get the most sound advice, very comprehensive cover, a competitive premium and a fair claims settlement.

If we manipulate the circumstances surrounding a risk to make our offering look the most attractive, then we have failed. Before we do anything else, we make sure that what we are offering fits a client’s circumstances. If we cannot fulfil the promise we make, then our efforts have been wasted and a client denied their just deserts.

Being consistent means that the brokers we work with will never have to doubt what we advise them to do. They may not know the best way to approach a risk when it’s first presented, but the chances are that we have seen something very similar before. We will always share that with our broking partners to make sure a client gets the best insurance arrangements for their project. We never shy away from what we believe to be the right path, or hesitate to turn down a request if we can’t add any further value to the proposition.

It takes a sustained effort on behalf of our whole team to put together the schemes we have with our A rated capacity partners. We won’t waste that effort on half baked solutions with little information and the chance that risks will go badly wrong. We ask for a lot of information. Intelligent technical and emotional underwriting is what makes a successful venture.