No one wants to make an insurance claim. They can be complex, time-consuming, expensive and stressful. That’s why we have introduced a new service into our policies to take care of the claims process on your behalf.
What is Lorega Claims Concierge
Lorega is a dedicated team of claims experts and qualified Chartered Loss Adjusters, who have independently supported policyholders with insurance claims for over 40 years. Its Claims Concierge service is included with Renovation 500, Renovation 950, Renovation Master, Renovation Ultra and Renovation Asset, excluding public liability and subsidence claims. Adding this service to our product range strengthens our commitment to supporting policyholders throughout their renovation journey, should the unexpected happen.*
*excluding Renovation Unoccupied and Renovation Non-Neg Pro
- A dedicated and expert claims team working solely on your client’s behalf to prepare, calculate and negotiate any qualifying claim over £20,000, from first notification to final settlement, acting independently of the insurance company.
- Proven to reduce time in claim resolution and strengthen accuracy in submission.
- Ensuring the correct quantum and scope of claim without resorting to Loss Assessors.
- A dramatically reduced premium for the service versus standard rates when incorporated into the policy as standard.
Why we are the right choice
Customer protection
We are the only MGA to offer this form of customer protection as standard, embedding the cost in the policy premium, making it significantly cheaper than market rates.
Market experience
We have the most experienced and competent underwriting team in the market.
Trusted capacity
We deliver capacity you can rely on, backed by a commitment to fair customer outcomes
Expert support
We provide the back up of structural engineers and quantity surveyors who are impartial and fair.
Proven products
Our products have been honed over many years to provide the best possible customer outcomes.
Ongoing innovation
We pride ourselves on innovating and improving our products and services to positively impact policyholders.
