Renovation Underwriting, the market leading specialist MGA in the property renovation space, has announced a new addition to its team to support its work in the sector. Cara Rayner joined this month as its Claims Manager.

cara rayner headshot

As Claims Manager, Cara will deal with policyholder claims from first notification right through to settlement; working closely with the policyholder, their brokers, our underwriters, and our dedicated loss adjusters Specialist Lines Adjusting Ltd.

Cara will draw on her deep knowledge of general insurance principles and practices, having worked in the industry for nearly 15 years. Cara has built up 12 years of claims management experience, with claims centric roles spanning both Personal Lines and Commercial Lines insurance in South Africa and the UK.

Douglas Brown, Managing Director of Renovation Underwriting said:

“Cara brings great experience to the business, helping us improve our policyholder and broker propositions further. Making sure the policyholder wins is at the heart of our mission, so to carefully facilitate and monitor the claims process is the natural and right thing to do.  Understanding both the written word and intent of our policy cover is key to making sure that equitable and timely claims settlements are made. Giving our policyholders an experienced person to talk to helps them get to grips with their situation quickly and avoid some of the problems associated with administering an insurance claim.”

Cara will be based in the Cambridgeshire office and her arrival demonstrates the continuing investment in the business; following swiftly on from the entrance of new Underwriter Katherine Waterton who joined last month

Renovation Underwriting is an MGA and has offices in both Cambridgeshire and London, dealing with wholesale and reinsurance enquiries from across the UK. It delivers consultancy and insurance services for high value residential and mixed residential/commercial construction and renovation projects ranging from £300k up to £50m. On combined works and structure projects, these values can rise to £150 million.

Category: Press Releases

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